On the evening of August 10, 2005, a man in New York City answered the phone at the office where he worked. A woman’s voice came over the line, and she asked to speak with one of the man’s employees. He replied that that employee actually hadn’t shown up for their shift that afternoon. That’s when he heard a shift in the woman’s tone, and she told him in a trembling voice that she needed to hang up right now and call 911.